Technical help is given to clients both locally and remotely by technical support staff. Giving such assistance entails focusing on problem-solving from the moment a customer calls the customer service line until their difficulties are settled. In his post, we will be taking a look at remote tech support jobs. 

Remote Tech Support Job

Tech support entails the following:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

The person to contact for all computer hardware and software requirements is a technical support specialist. They are employed by businesses due to their expertise in handling client accounts or business problems involving technological infrastructure management. He or she offers software and hardware support to customers. They investigate account-related problems for their business or perform any other ad hoc activities in the field that are assigned to them by their management.

As a tech support personnel, you can work remotely. The majority of them work as customer service agents or call center agents. No matter the customer's background or level of knowledge, technical support engineers must communicate technical concerns. To benefit from everyone's understanding of how something works, they need a diverse group of people to collaborate in a team setting. To provide the consumer in question with the correct assistance, technical support engineers frequently collaborate with customer service representatives.

Job Description Of Tech Support

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Skills And Requirements For Remote Tech Support Job

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science, or relevant field
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Remote Tech Support Job

Below, we have compiled a list of tech support jobs published on Hubforjobs. You can apply for these jobs.

Technical Support Engineer – Okra

Job Description

Responsibilities

The successful candidate will: 

• Build products with impact: your work will touch tens of millions of end users, the best applications in FinTech, and major financial institutions
• Understand the financial infrastructure in Africa today and be able to imagine the payments experience
• Challenge technical problems with non-deterministic solutions, diving into loosely defined problems and figuring out a path forward. 
• Prototype and develop new products. 
• Work cross-functionally and directly create a high business impact for Okra. 

Requirements

What you’ll need:

• 5+ years of experience in technical support, preferably in SaaS or API company.
• Experience with and passion for API’s.
• Passion for customer support and helping customers.
• Deep understanding of networking and web sockets. 
• Experience with MongoDB or other NoSQL systems 
• Experience with Node.js and Typescript

What we Offer

• Fully remote work
• Competitive salary 
• Dynamic work environment 
• Be a part of the fintech revolution on the African continent

To apply CLICK HERE

Technical Support Instructor at Hubforjobs

Job Description

– Devise technical training programs according to organizational requirements

– Produce training schedules and classroom agenda

– Determine course content according to objectives

– Prepare training material (presentations, worksheets, etc.)

– Execute training sessions, webinars, workshops, etc. in groups or individually

– Arrange for and conduct on-site training when needed

– Keep and report data on completed courses, absences, issues, etc.

– Observe and evaluate results of training programs

– Determine the overall effectiveness of programs and make improvements

Skills Requirement

– Must Reside in Lagos

– Proven experience as a technical trainer

– Knowledge of modern training techniques and tools in technical subjects

– Experience in designing technical course content

– Ability to address training needs with complete courses

– Working knowledge in MS Office (especially PowerPoint)

– Outstanding communication skills and comfortable speaking to crowds

– Excellent organizational and time-management abilities

– Degree in a relevant technical field

To apply for this job, CLICK HERE

Assistant Technical Officer – PMTCT, PrEP, CaCx – Achieving Health Nigeria Initiative (AHNi)

Job Description

Responsibilities

• The Assistant Technical Officer – PMTCT, PrEP, CaCx will work with the Technical Officer-PMTCT, PrEP, CaCx to support the implementation of facility and community-based Prevention, Care & Treatment activities including strengthening referrals and linkages, improving demand creation for CaCx, PrEP and HIV/AIDS services, support demand creation initiatives to scale up CaCx screening activities as part of Prevention services, working closely with the Technical Officer to align activities and ensure effective integration of these strategies.
• S/He will also support research and program learning efforts where appropriate, supporting the integration of HIV/AIDS, CaCx and PrEP services into routine health services including reproductive health.

Minimum Recruitment Standards

• MB.BS or similar degree with 2 – 3 years of relevant experience in clinical care with a sound understanding of HIV/AIDS with the provision of CaCx, PMTCT, and PrEP services in resource-constrained settings.
• BSc. in Nursing, Public health, Pharmacy, or other closely related fields with 4-5 years of relevant experience.
• Familiarity with Nigerian public sector health systems and NGOs and CBOs is highly desirable.

To apply for this job, CLICK HERE

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