Jumia Jobs

According to Wikipedia, Jumia is a Pan-African technology company that is built around a marketplace, logistics service, and payment service. The logistics service enables the delivery of packages through a network of local partners while the payment services facilitate the payments of online transactions within Jumia’s ecosystem. It has partnered with more than 110,000 active sellers and individuals and is a direct competitor to Konga in Nigeria. Jumia is undoubtedly one of the biggest employer of labour in Nigeria's tech industry. In this article, we will be taking a look at Jumia jobs. Do you wish to work with Jumia? hopefully, you may get a job suits you. 

Jumia Jobs

NI – Customer Service Manager – Jumia Nigeria

Job Description

Job Objective

• The Customer Service Manager is a unique opportunity to help drive our efforts to improve customer satisfaction in the entire online shopping journey.
• This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
• This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.

Responsibilities 

• Directly supervise the customer service team and ensure the team’s activities are aligned to the departmental and company objectives.
• Actively promote and manage the process of continuous improvement in customer service standard within call/mail inquires and troubleshooting.
• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the experience of customers.
• Promote effective communication throughout all levels of the customer service function.
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Work closely with other merchant’s customer support teams.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Necessary interactions with partners and providers to ensure seamless experience for the customers.
• Organize trainings on customer retention and experience for the team.

Requirements and Experience

• Bachelor’s Degree from an accredited University.
• At least 5+ years’ experience in customer centric roles such as operations, project management or process improvement.
• Experience in organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements.
• Ability to think strategically and attention to detail.
• Advanced skills in office tools (e.g., Excel and Google Suites) and Sales force.
• Experience in creative problem-solving and ability to see beyond what is presented as an issue or question to develop solutions for customers and the business.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

To apply for this job, CLICK HERE

Brand / Key Account Manager (Food Cupboard) – Jumia Nigeria

Job Description

Key Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live. 
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps.
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia.
• Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment.
• Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Requirements & Qualifications

• Bachelor’s Degree in Marketing or in a related discipline from a reputable higher institution. Higher qualifications like an MSc, MA, or MBA will be a plus.
• Ability to prioritize key accounts is a required skill.
• Process Improvement Management
• Good understanding of P&L, and Cash-Flow Management
• Skilled negotiation & Value-based selling
• Experience negotiating bulk discounts, MOQs & Credit Terms
• Experience building partnership with strategic OEMs.
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
• Good verbal and written communication skills and presentation skills.
• Good problem-solving skills required.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• Company and customer expertise.
• Strategic perspective.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

To apply for this job, CLICK HERE

Social Media Manager- Jumia (Full Time)

Job Description

Job Objective As Social Media manager, your role will be to support Jumia developing its brand across SoMe channels (Instagram, FB, YouTube, Twitter and TikTok). You will leverage and develop Jumia’s community of influencers. You will execute our content strategy across all SoMe, designing posts that generate engagement. Ultimately, your goal will be to contribute to positioning Jumia a relevant and engaging brand, associated with trendy content and positive conversations. Thus, you will be at the core of the Jumia brand building strategy. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media. Responsibilities

• Plan and execute quality content aiming to improve Jumia’s content

quality.

• ​Make checks on all our SoMe on a daily basis
• ​Plan content weekly to ensure posts generate the right level of

engagement

• ​Collaborate with graphics team to ensure quality visuals for your content
• ​Be ahead of the curve for all the viral trends
• ​Trending products, challenges, reposts, videos, etc….
• ​Share best practices across countries
• ​Generate weekly plans and reports to improve KPIs
• ​Monitor implementation and scale up Jumia’s relationship with influencers
• ​Ensure growth on # influencers participating to Jumia’s campaigns
• ​Assess the quality of the influencers and emulate the community
• ​Frequently interact with them to ensure they are excited to work with Jumia
• Monitor the impact of their posts on KPIs and steer performance
• ​Scale the # orders driven through influencers

KPIs to evaluate success

• Number of influencers and number of orders driven from their content
• Average Engagement on IG, FB and Twitter
• Daily Active Users driven from social platforms
• Routine compliance (weekly report, weekly content plan, monthly planning with influencers, weekly CMO review)

Qualification & Experience

• Passion for social media scene and trends
• Fast learning abilities and analytical skills
• Previous experience with social media (eg working in an agency) a plus
• Well organized and ability to simultaneously handle multiple projects
• Excellent communication skills in English, and willingness to be immersed in a very international and entrepreneurial environment

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

To apply for this Job, CLICK HERE

To apply for more jumia jobs, CLICK HERE

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