Customer Support Jobs Near Me

Any customer who has a query or a problem with a good or service that the business offers should get in touch with a customer service representative (CSR) as soon as possible. They are responsible for a variety of tasks, including taking incoming calls, handling consumer inquiries regarding goods and services, and processing payments or refunds. Before we proceed, let us have an overview of the job description of a customer support representative.

Job Description Of A Customer Support Representative

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Customer Support Jobs Near Me

If you need a customer support job near you, below we have provided some customer service jobs. You can also head over to Hubforjobs to search for more.

Customer support Representative

Job Description

Job Functions

• Identify and assess customers’ needs to achieve satisfaction

• Use the organizational Enterprise System

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies • Go the extra mile to engage customers

To apply for this job, click here

Customer Support Manager – FairMoney Nigeria

Job Description

Description

• Supervise and coordinate the daily operations of the customer support team.
• Produce timely reports of activities.
• Escalate any downtime or service failure promptly.
• Coach and train the agents on customer and interaction handling skills.
• Manage the customer support teams, to ensure the services are up and running.
• Through focused analysis and monitoring, provide insights to management on customer behavior and feedback.
• Ensure CSAT and NPS ratings are improved.
• Manage the customers’ feedback and provide valuable feedback and recommendations that will aid the business.
• Be up to date with service delivery innovations and trends that will ensure CXD cost management and efficiency.
• Manage and supervise the members of the department to maintain a positive work environment and a motivated team.

Requirements

• A University Degree. A Master’s Degree is an added advantage.
• A minimum of 6 years of experience in Customer Services or Contact Centre roles.
• Good Communication
• Customer Engagement and Relationship Management.
• Crisis Management
• Time Management
• Team leadership
• Emotional Intelligence (Self-Control).

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development.

Recruitment Process

• A screening call with the Recruiter for 30 minutes.
• Technical interview with one of the members of the Operations team for 30-45 minutes.
• Culture fitment interview with the Hiring Manager for 45-60 minutes.

Click here to apply

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