Banking, Financial Services

Full Time

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Job Overview

We are seeking a dynamic and customer-focused Teller / Customer Service Representative to join our team.
The ideal candidate will have experience in Bank One and microfinance banking operations, delivering excellent customer service while handling teller responsibilities effectively.

Responsibilities

Serve as the primary point of contact for customers, providing exceptional service and addressing inquiries regarding banking products, account information, and transactions.
Conduct routine teller transactions, including deposits, withdrawals, transfers, and check cashing, adhering to banking procedures and protocols.
Maintain an accurate cash drawer and reconcile transactions at the end of each shift, ensuring compliance with cash handling policies.
Assist customers in opening and closing accounts, explaining product features, and guiding them through account-related processes.
Collaborate with internal departments to resolve customer issues or discrepancies, escalating complex matters as necessary.
Stay updated on Bank One standards and microfinance banking operations to ensure accurate information dissemination and adherence to regulatory requirements.
Promote banking products and services to customers, identifying opportunities to meet their financial needs and recommending appropriate solutions.

Requirements

A minimum of an OND degree in Banking, Finance, or a related field is a plus.
Proven experience in a customer service or teller role within the banking industry, preferably in microfinance banking, with familiarity with Bank One operations.
Strong interpersonal and communication skills, with a customer-centric approach.
Attention to detail and accuracy in handling cash transactions and banking procedures.
Knowledge of basic banking software and computer proficiency.

Method of Application

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