MK Trend Limited is one of the leading HR consulting and outsourcing firms in the country. We specialise in business process outsourcing, recruitment, Payroll services and other HR services. We have a reputation for professionalism and reliability, we ensure that businesses that partner with us are provided with excellent staffing solutions to meet their staffing needs.

We are recruiting to fill the position below:

Job Title: Tele-loan Collection Officer

Location: Allen Avenue, Ikeja, Lagos
Employment Type: Full-time
Industry: Fintech
Working Hours: 9:00 AM – 5:00 PM, Monday to Friday [including Two Saturdays and Two Sundays in a month while there are days off in between].
Contract: Full-time, not Hybrid or Remote

Job Description
As a Tele -Loan Collection Officer , you will be responsible for:

• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.
• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.
• Meeting daily, weekly, and monthly targets.
• Maintaining accurate records of all customer interactions and recovery activities.
• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..
• Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.
• Respond to Customers' Queries.

Qualifications

• SSCE / NCE / OND / HND / B.Ed / BSc.
• Previous experience in telesales or customer service is a plus.
• Must not be older than 30 years.
• Strong communication skills in English.
• Self-motivated with a results-driven mindset.

Job Specifications:
We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.
• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.
• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

What We Offer

• Net Salary: N100,000 and above (Inclusive Basic Salary 70,000E plus commission on every recovery and overtime pay) and increment of salary after three three-month probation period.
• Transport Allowance: N8,000 Niara
• Benefits: Health insurance, pension plan, and paid time off
• Weekend Overtime includes free Lunch.

Application Closing Date
6th December, 2024.