Team Lead, Core Banking Application
ICT, Computer, IT Services, Software
Full Time , Hybrid
Job Description
Description
- Lead, mentor, and manage a team of banking application support specialists.
- Set performance goals, conduct regular performance reviews, and provide feedback and coaching.
- Foster a collaborative and high-performance team environment.
- Provide expert-level support for the core banking system issues.
- Troubleshoot and resolve complex technical problems promptly and effectively.
- Escalate critical issues to higher-level support or OEM as necessary.
- Ensure the core banking application system is running smoothly and efficiently.
- Perform regular system maintenance tasks, including updates, patches, and backups.
- Monitor system performance and implement improvements as needed.
- Lead and coordinate the implementation of new core banking application modules, features, and updates.
- Manage CBA-related projects, ensuring timely and successful delivery.
- Work closely with other IT teams, vendors, and stakeholders to ensure seamless integration and operation.
- Respond to support requests from internal teams and clients, ensuring high levels of customer satisfaction.
- Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
- Develop and maintain strong relationships with key stakeholders.
- Maintain accurate records of support activities, including issues and resolutions.
- Document and update support procedures, knowledge base articles, and system configurations.
- Generate regular reports on system performance, support metrics, and incident trends.
- Conduct training sessions for team members and end-users on CBA functionalities and best practices.
- Stay updated with the latest industry trends, technologies, and updates related to CBA.
- Participate in professional development opportunities to enhance technical and leadership skills.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Extensive experience in supporting and managing core banking systems.
- Strong technical knowledge of banking application architecture, modules, and functionalities.
- Proven leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Outstanding customer service and communication skills.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Experience with project management and system implementation.
Preferred Skills:
- Certifications in relevant technical areas (e.g., ITIL, relevant financial certifications).
- Experience with database management and SQL.
- Experience with API and Jaspar reporting.
- Knowledge of networking and cybersecurity principles.
- Familiarity with IT service management (ITSM) best practices.
Method of Application
Interested and qualified? Go to Renmoney on jobs.workable.com to apply
Share job
Job Overview
-
Company
Hubforjobs Recruitments
-
Location
Lagos
-
Offered Salary
Confidential
-
Qualification
BA/BSc/HND
-
Industry
ICT, Computer, IT Services, Software
-
Date Posted
December 19, 2024
Job location
Hubforjobs Recruitments
-
Category
Consulting, Recruitment, HR Services
-
Website
hubforjobs.com
-
Location
Lagos, Nigeria