Job Description
Responsibilities:
- Develop and maintain customer accounts and relationships.
- Oversee administration and sale of treatments and services.
- Supervise hair technicians by assigning and delegating tasks as needed.
- Ensure quality control of service delivery.
- Develop systems, processes, protocols, and procedures to improve productivity and efficiency.
- Maintain team discipline and ensure that all internal policies and procedures are followed.
- Support recruitment, hiring, and training of hair technicians.
- Act as a liaison between clients and hair technicians.
- Control inventory and oversee the procurement process.
- Organize team rota taking into consideration holidays, peak periods, and seasonality.
- Supervise third-party contractors, as necessary, and oversee general maintenance of practice property and equipment.
- Ensure facilities are kept clean, tidy, and hygienic.
- Track employee performance and participate in feedback sessions.
- Process client payments and track all practice transactions.
- Keep updated records of cash inflows and outflows.
Requirements:
- 5+ years of proven success in a leadership role
- Sound written and verbal communication skills
- Ability to exercise sound judgment when making decisions
- Must be customer service oriented and prepared to liaise with clients
- Extremely organized and detail-oriented
- Ability to delegate tasks as needed
- Basic bookkeeping knowledge
- High proficiency with Microsoft Office and other IT products/solutions
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
5+ years
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Location
Lagos
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Offered Salary
NGN250,000 - 400,000 Monthly
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Qualification
Degree
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Industry
Development
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Date Posted
December 10, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria