PURPOSE OF THE JOB:

• As the Operations Manager, you will be the driving force behind our strategic growth initiatives. Your primary focus will be on identifying new business opportunities and nurturing long-lasting relationships that foster partnerships. With your strategic insight and proactive approach, you will play a critical role in expanding the company\'s market presence and reinforcing our reputation as a leading player in the logistics sector. Your contributions will help shape the future of our operations, enhance our service offerings, and ultimately elevate the customer experience.

RESPONSIBILITIES:

• Develop and implement operational strategies that align with organizational objectives, ensuring efficient processes that bolster productivity and service delivery quality.
• Collaborate with cross-functional teams to design, implement, and optimize workflows that enhance customer satisfaction and operational efficiency.
• Establish and maintain key performance indicators (KPIs) to measure the effectiveness of operational strategies, continuously monitoring performance to ensure alignment with company objectives.
• Foster strategic partnerships and alliances with stakeholders, vendors, and clients to drive business development initiatives and support organizational growth.
• Lead and mentor a team of operations staff, promoting a culture of excellence and accountability while providing guidance and training to enhance their professional skills.
• Oversee the business operations, ensuring compliance with industry regulations and standards to mitigate risks.
• Respond to client inquiries escalated from customer service and provide solutions promptly, maintaining a client-centric approach throughout.
• Continuously assess operational processes for improvement opportunities, leveraging technology and innovative practices to enhance service delivery.

Core Operational Management

• Oversee the daily operations of the company to ensure smooth and efficient workflows.
• Manage the fleet of vehicles, ensuring they are regularly maintained and in optimal working condition.
• Coordinate pickups and drop-offs in collaboration with the pilot (driver) management team.
• Monitor and optimize routes and schedules to improve efficiency and reduce costs.
• Handle logistics and supply chain management for all operational needs.

TECHNICAL COMPETENCIES: 

• Bachelor\'s degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in business operations, preferably within the logistics or transportation industry, with proven success in steering operational initiatives.
• Strong understanding of market dynamics, customer segmentation, and industry trends to make well-informed business decisions.
• Proficiency in CRM software, data analysis tools, and the Microsoft Office Suite, showcasing strong analytical and reporting capabilities.

BEHAVIOURAL COMPETENCIES: 

• Meticulous attention to detail and thoroughness in all tasks, ensuring accurate data collection and quality control.
• Exceptional collaboration skills, capable of working effectively with multidisciplinary teams in a dynamic environment.
• Excellent verbal and written communication skills to articulate ideas and findings clearly while actively listening to client and team feedback.
• A creative and curious mindset, consistently looking for innovative ways to enhance the customer experience and drive business growth.
• Strong focus on understanding and addressing client needs, embodying a service-oriented attitude in every interaction.
• Resilient and positive demeanor in the face of challenges, inspiring and motivating the team to achieve collective goals.

KEY PERFORMANCE INDICATORS: 

• Number of new clients acquired per quarter.
• Client satisfaction and feedback ratings.
• Percentage improvement in operational efficiency metrics.
• Successful completion of strategic partnerships or collaborations initiated.
• Performance against established KPIs related to logistics and service delivery.