Job Description
Responsibilities:
- IT Infrastructure & Operations Management
- Network & Systems Administration
- System Upgrades & Implementation
- Vendor Management
- Data Security & Compliance
- Security Protocols
- Compliance Management
- Incident Response & Disaster Recovery
- User Support & Training
- Help Desk Management
- Staff Training
- Device & Asset Management
- Project Management & Strategic Planning
- IT Roadmap
- Project Execution
- System Integration
- Innovation & Continuous Improvement
- Technology Evaluation
- Process Optimization
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree in IT or Business Administration preferred.
- Minimum of 5 years of experience in IT management or a related role, with experience in network administration, cybersecurity, and IT operations.
- Professional certifications (e.g., CompTIA Network+, CCNA, CISSP, ITIL, or Project Management Certification) are strongly preferred.
- Strong knowledge of IT security, compliance standards (NDPR, HIPAA, GDPR), and regulatory requirements for clinical trials and laboratory environments.
- Proven experience with IT infrastructure, including network setup, server management, and systems integration.
- Excellent organizational, leadership, and communication skills, with a user-centric approach to IT support and training.
- Experience in a healthcare, CRO, or laboratory setting, and familiarity with systems such as CTMS, EDC, and LIMS is a plus.
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