ICT, Computer, IT Services, Software

Full Time

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Responsibilities

Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
Service Improvement: Identifying and pursuing service improvement initiatives.
Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
To meet targets and expectations for internal customer service and support performance
Measure Customer Satisfaction, and understand the main pain points for the users.
Effectively build, manage, develop, and train the service desk team
Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

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