Job Description
Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.
We are recruiting to fill the position below:
Job Title: Guest Service Agent
Location: Ikoyi, Lagos
Employment Type: Full-time
Responsibilities
- Answering calls
- Greeting guests
- Hold mail procedure
- Knowledge of services provided by the hotel
- Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, doctor, etc.
- CLS system
- Message procedure
- Asking/communicating with guest as to achieve rapport and create ambience
- Knowledge of company Mission, Vision and Values
- Recommend other hotels in group, etc.
- In the morning talk to departing guests, ensure they enjoyed their stay.
- Complete Guest Questionnaires with departing guests.
- Assist departing guests with forward bookings.
- Print special arrivals list in morning and together with GM review arriving guests, identifying Frequent Guests and VIP's and Return Guests.
- Complete VIP and Return Guest form.
- Complete Return Guest gift list.
- Complete Frequent Guest list.
- Allocate rooms to VIP and Return Guest and ensure welcome letters, welcome back letters and gifts are place in room.
- Check allocated rooms for cleanliness and that guest supplies are in room.
- Spend time on desk ensuring Guest Service Attendants are following procedures, train and guide where necessary.
- Make presence felt in Restaurant and Bars and Banqueting during lunch and assist where needed.
- Ensure once a week the "Meet the Management Cocktail Party" takes place by sending invitations to regular guests.
- In the early evening/late afternoon, prepare punch in summer, sherry in winter for incoming guests.
- Meet incoming guests, offer punch or sherry and ensure that they all feel welcome.
- Responsible for "Hospitality Promise"
- Customer service delivery and recovery (actively elicit customer complaints, customer suggestion box, action and give feedback to customers)
- Conduct face-to-face customer surveys
Application Closing Date
28th December, 2024.
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Job Overview
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Company
Hubforjobs Recruitments
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Location
Ikoyi, Lagos
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Offered Salary
Confidential
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Industry
Security Services
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Date Posted
December 18, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria