Job Description

Responsibilities:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.


Requirements:

  • Minimum of HND/BSc. in a relevant course of study
  • 1 year working experience 


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