Hospitality, Hotels, Restuarant, Food Services

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Responsibilities:

Supervise front desk staff and ensure that they provide excellent customer service
Respond to guests' inquiries and requests in a timely and professional manner
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Manage reservations and room availability
Ensure accuracy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organized front desk area

Requirements:

The applicant should have a minimum of a B.Sc. from any of the Nigerian-recognized universities, and any related professional course will be an added advantage.
The applicant must have a minimum of 4 years of supervisory experience in a 4-star hotel environment.
Must have a very good knowledge of hotel reservation software like Opera PMS and BioDus.
Must be smart, Confident and good-looking
Solid knowledge of Microsoft Office
Must be flexible to work a variety of day/night and weekend shifts.
Excellent communication and organizational skills.
Must be able to work in a team environment.
Must have excellent interpersonal and coaching skills
Must have excellent communication skills.
Ability to maintain a positive, friendly attitude even under high pressure.
Excellent organizational and multitasking skills
Professional attitude and appearance.
Candidates should reside within Island

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