Franchise Manager

Marketing

Full Time


Job Description

Job Summary

  • Oversees the day-to-day operations of franchise outlets to ensure operational efficiency, customer satisfaction, and profit generation.
  • Identifies and develops new franchise opportunities in the region. Ensures financial and operational success of franchise outlets in the region.

Roles and Responsibilities

  • Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
  • Interview potential franchisees and review applications to determine eligibility.
  • Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
  • Develops and implements training programs for new franchisees.
  • Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
  • Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
  • Review financial statements to ensure franchisees are meeting the financial and operational targets of performance.
  • Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
  • Reviews contracts, processes renewals, and enforces licensing expectations.
  • Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
  • Troubleshoots and provides supervisory support in solving business problems as needed.
  • Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
  • Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
  • Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month.
  • Ensures the company’s tools and assets are always maintained and kept in good condition.

Requirements
Education:

  • Bachelor’s Degree in Social Sciences or Business Management from a reputable and accredited university.
  • A Master’s degree is an added advantage

Knowledge Requirement:

  • Wide knowledge of Berger Paint products and the paint manufacturing industry.
  • Understanding of marketing and financial principles.
  • Understanding of management principles.
  • Proficient in the use of Microsoft Office tools

Skill Requirement:

  • Business acumen
  • Oral and written communication
  • Analyzing
  • Interpersonal skills
  • Attention to detail
  • Leading
  • Decision making
  • Collaboration
  • Planning and organizing
  • Time management skills

Method of Application

Interested and qualified? Go to Berger Paints Nigeria Plc on to apply


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