Job Description
Purpose
RMS Field Support plays a pivotal role in ensuring the smooth operation and reliability of the Remote Monitoring System (RMS) by supporting the field team activities validating and resolution. This position requires a strong understanding of monitoring systems, good analytical skills, and a proactive approach to problem-solving. The Field Support team collaborates with cross-functional teams to address incidents promptly.
Key Roles & Responsibilities
- Ensuring the CMS interprets the exact situation on site by doing proper site configurations and ATP on each site visit.
- Support the client to ensure newly installed sites are moved to PAC.
- Ensure proper Asset configuration is done on the site to mirror both the client’s equipment on Site and the RMS equipment.
- Detecting issues on the system by logically and analytically checking through the Site on CMS
- Ensuring all Open tickets are well treated and properly resolved by the FSEs by confirming equipment behavioral pattern for the next 24 hours.
- Identify and investigate any discrepancies or issues detected during the sanity checks and create corresponding problem tickets.
- Providing adequate support to FSE when required.
- Ensure proper ticketing process is followed and maintained on all site visits.
- Report properly all activities and incident report on the system after each SLA site visit.
- Inform the client via mail and tickets of incidence report on their assets/power solutions on site after each SLA site visit.
- Validate the resolution of incidents and problems identified within the RMS, ensuring that reported issues are effectively addressed and resolved.
- Review incident and problem records to verify the accuracy of information, completeness of documentation, and effectiveness of resolution actions taken.
- Responsible for root cause analysis (RCA) for RMS incidents, identifying underlying causes and contributing factors.
- Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues.
- Ensure that RCA findings and resolution actions are documented, tracked, and communicated effectively to stakeholders
Job-Specific Competencies
Functional:
- Strong Communication Skills
- Data Analysis and Reporting
- Use of MS Office Tools
- Use of RMS Systems
Behavioural:
- Attention to Detail
- Collaboration & Teamwork
- Ability to multi-task
- Ability to work under pressure
Organizational Competencies
Be Bold
- Customer Focus
- Innovation
- Integrity
Experience & Qualifications Required
- 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
- 0 - 4 years related experience
Method of Application
Interested and qualified candidates should forward their CV to: info@uziben.com.ng using the position as subject of email.
Job Overview
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Company
Hubforjobs Recruitments
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Experience
Fresh
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Location
Lagos
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Offered Salary
Confidential
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Qualification
Others
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Industry
Engineering, Technical
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Date Posted
December 20, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria