Sales Representative

Full-time

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Prestmit is a leading digital platform for cryptocurrency and gift card transactions.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

We are looking for dedicated, customer-focused individuals to join our team as Customer Support Representatives.
This is an exciting opportunity to become part of a forward-thinking company in the digital finance space.

Key Responsibilities

Manage customer transaction requests, complaints, and inquiries efficiently.
Provide expert support regarding transactions, products, and services offered on the platform.
Investigate and promptly resolve payment disputes, ensuring positive customer relationships.
Reconcile customer accounts and address discrepancies accurately.
Communicate regularly with customers to provide updates on account statuses and payment issues.
Identify and implement process improvements to enhance efficiency and customer satisfaction.
Perform other tasks related to the role as required.

Qualifications & Requirements

BSc in a related field (or equivalent).
Minimum of 1 year of relevant experience.
Ability to multitask, prioritize, and manage time effectively.
Comfortable working under limited supervision and handling customer issues independently.
Must be available for weekend and night shifts.
Proficiency in computer use with average typing speed.
Must reside within the Lekki axis (Candidates outside this area will not be considered).

Work Schedule

Salary
N100,000 - N150,000 Monthly.

Application Closing Date
27th December, 2024.

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