Customer

Full Time

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Responsibilities

Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Skills and Requirements

Interested candidates should possess a Bachelor`s Degree in a relevant field
3-4 years proven customer support experience or experience as a Client Service Representative.
Experienced in a customer oriented service business is an advantage.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Method of Application

Interested and qualified candidates should submit their CV to: bricklanerecruitment@gmail.com using the Job Title as the subject of the email.

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