Job Description
Work Mode: On-site, 6 days a week with one day off
Key Responsibilities
- Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person.
- Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.
- Product Knowledge: Stay updated on products, services, and company policies to provide accurate information.
- Feedback Handling: Record and escalate customer feedback and complaints for continuous improvement.
- Relationship Building: Foster trust and build long-term relationships with customers.
- Record Keeping: Document all interactions and transactions in the customer relationship management (CRM) system.
Qualifications and Skills
- Education: High School Diploma or equivalent; a degree in a related field is a plus.
- Experience: 1-2 years of customer service experience preferred but not required.
- Technical Skills: Proficient in MS Office and CRM tools.
- Soft Skills: Excellent communication, active listening, and problem-solving skills.
- Attributes: Patient, empathetic, and able to work in a fast-paced environment.
Key Performance Indicators (KPIs)
- Response time to customer inquiries.
- First contact resolution rate.
- Customer satisfaction scores (CSAT).
- Adherence to service level agreements (SLAs).
What We Offer
- HMO
- Subsidised staff meal
- 13th Month
- A supportive and collaborative team culture.
Job Type: Full-time
Pay: ₦80,000.00 - ₦105,000.00 per month
Ability to commute/relocate:
- Lekki: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- National Diploma (Required)
Experience:
- Customer Service: 1 year (Required)
Method of Application
Interested and qualified candidates should send their CV to: hr@folixxhospitality.com using the Job Title as the subject of the mail.
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
1+ years
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Location
Lagos
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Offered Salary
Confidential
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Qualification
OND
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Industry
Customer
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Date Posted
December 18, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria