Customer

Full Time

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Job Summary

We are looking for a proactive and knowledgeable Customer Service Executive to join our team at JTECHTRADE, a leading crypto trading company.
In this role, you will be the first point of contact for our customers, assisting them with inquiries related to cryptocurrency transactions, account management, and general support.
The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of cryptocurrency.

Key Responsibilities

Customer Support:Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance:Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management:Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution:Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection:Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation:Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

Qualifications

A degree in Business, Finance, or a related field (or equivalent experience).
Previous experience in customer service.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to work effectively in a fast-paced, dynamic environment.
Strong organizational and time management skills.

Method of Application

Interested and qualified candidates should send their Resume to: Jtechtradecareers@outlook.com using the Job Title as the subject of the mail.

Note: Proximity to location is important - Festac Town.

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