Job Description
Responsibilities:
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customer's complaints regarding specific
- products as well as services.
- Selling additional services by recognizing opportunities to up-sell
- Transferring customer calls with complex queries to the appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedures, and other inquiries - in a patient and calm manner through all service channels
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guests in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Enter details of every contact in the system as required, obtain new customer information, and update existing customer details on the CRM.
- Ensure deliverables are met within the ascribed SLA timeframe.
Requirements:
- Minimum of HND from a government-recognized tertiary institution
- 1-2 years of experience as a call center agent.
- Strong communication and interpersonal skills.
- Customer-centric, tech-savvy, young and personable.
- Evidence of mandatory NYSC scheme or Exemption Certificate.
- Must reside around Surulere/Okota.
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
1+ year
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Location
Lagos
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Offered Salary
NGN75,000 - 150,000 Monthly
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Qualification
HND
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Industry
Customer
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Date Posted
December 12, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria