Job Description
Job Summary:
We are seeking a professional and customer-focused Call Center Agent to handle incoming and outgoing calls, provide product/service information, resolve customer inquiries, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive approach to customer service.
Key Responsibilities:
Customer Support:
- Respond to incoming calls and emails from customers promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate unresolved issues to the appropriate departments.
Problem Resolution:
- Identify and troubleshoot customer issues, providing solutions that meet their needs.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
Documentation and Reporting:
- Maintain accurate records of customer interactions, inquiries, complaints, and solutions.
- Generate reports on recurring issues and customer feedback to assist in process improvement.
Outbound Calls:
- Conduct follow-up calls to customers for feedback or additional support.
- Assist with sales or promotional calls as needed.
Team Collaboration:
- Work closely with other team members and departments to ensure seamless service delivery.
- Share insights and suggestions to improve customer service and operational efficiency.
Key Qualifications:
- ND/HND/BSC
- Proven experience as a call center agent or in a similar customer service role.
- Proficiency in using call center software and CRM tools.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to handle difficult situations calmly.
- Ability to work in a fast-paced environment and meet performance targets.
- Flexibility to work in shifts, including weekends if required.
Method of Application
Interested and qualified candidates should forward their CV to: careers@knncorporate.com using the position as subject of email.
Job Overview
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Company
Hubforjobs Recruitments
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Experience
Fresh
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Location
Lagos
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Offered Salary
NGN100,000 - 150,000 Monthly
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Qualification
BA/BSc/HND , OND
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Industry
Customer
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Date Posted
December 19, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria