Customer

Full Time

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Responsibilities

Customer Support:
- Handle inbound and outbound calls professionally to address customer inquiries, complaints, or requests.
- Provide accurate and timely information about products, services, or policies.
- Resolve customer issues by following standard operating procedures and escalating complex issues as needed.
Record-Keeping:
- Document all customer interactions, issues, and resolutions in the company's CRM system.
- Maintain accurate and detailed records to ensure proper follow-up and reporting.
Performance and Quality Assurance:
- Meet or exceed key performance indicators (KPIs) such as call resolution rate, response time, and customer satisfaction scores.
- Adhere to company policies, call scripts, and quality standards during customer interactions.
Team Collaboration:
- Coordinate with team members and other departments to ensure seamless issue resolution and a consistent customer experience.
- Participate in team meetings, training sessions, and performance evaluations.
Continuous Improvement:
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Identify opportunities for process improvements and share feedback with supervisors to enhance service delivery.

Requirement

Method of Application

Interested and qualified candidates should send their CV to: career@knncorporate.com using the Job Title as the subject of the email.

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