Job Description
Job Description
- The Account Service Officer manages customer accounts, processes transactions, and resolves account-related issues.
- They ensure a seamless banking experience and promote relevant products and services. The role requires strong communication skills and attention to detail.
- Age: Not more than 30 years
Responsibilities
Account Management:
- Open and maintain customer accounts, ensuring accurate documentation and compliance with regulatory requirements.
- Manage a portfolio of customer accounts, handling day-to-day service inquiries and requests.
Customer Service:
- Serve as the first point of contact for customers regarding account-related issues, ensuring timely and effective resolutions.
- Provide information on banking products and services, assisting customers in selecting suitable options based on their needs.
Transaction Processing:
- Oversee and process deposits, withdrawals, transfers, and other account-related transactions efficiently and accurately.
- Ensure that customer transactions are processed in compliance with the bank’s policies and procedures.
Problem Resolution:
- Address customer concerns related to account discrepancies, fraud, or service complaints.
- Coordinate with other departments to resolve complex issues and provide customers with solutions.
Cross-Selling of Banking Products:
- Identify opportunities to cross-sell bank products such as loans, credit cards, and savings accounts to enhance customer experience and drive sales.
Compliance and Reporting:
- Ensure adherence to regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
- Prepare and submit required reports related to customer accounts and service activities.
Customer Relationship Management:
- Build and maintain strong relationships with customers to increase loyalty and retention.
- Regularly follow up with customers to ensure satisfaction and resolve any outstanding issues or concerns.
System Updates and Data Management:
- Update and maintain accurate customer records in the bank’s system.
- Process account modifications such as name changes, address updates, and other account maintenance requests.
Training and Knowledge Sharing:
- Stay up to date with bank policies, industry standards, and new product offerings to provide accurate information to customers and team members.
- Provide support and training to junior staff, ensuring consistency in service delivery.
Skills:
- Proficiency in inventory software and MS Excel.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to multitask.
- Effective communication and organizational skills.
Method of Application
Interested and qualified? Go to Workforce Group on docs.google.com to apply
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Job Overview
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Company
Hubforjobs Recruitments
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Location
Lagos
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Offered Salary
Confidential
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Qualification
BA/BSc/HND
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Industry
Accounting / Finance
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Date Posted
December 28, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria