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Top 10 Remote Customer Service Jobs.

Remote jobs are in demand now because of the flexibility it offers – the freedom to work whenever you want, wherever you want, wearing whatever you want? That sounds very appealing to over 70% of the human community. But because remote jobs have become so popular, finding one has become a ton harder. Remote customer service jobs are even harder to find, because customer service jobs are easier to navigate, and do not require many qualifications at the entry levels. If you are nursing a child, or are a stay-at-home mum, getting a remote customer service job will be ideal for you. Here is a full guide on what customer service jobs are remote job positions, and how to get them.

What does a Remote Customer Service Job Entail?

Customer service personnel are a customer’s direct link with any company. They are the first point of contact for clients and have been tasked with the responsibility of attending to customers’ inquiries and addressing their complaints. It is the customer service agent that influences the client’s experience and view of the company. If a client has a bad experience with customer service, he may leave a bad rating on the company’s website, which will, in turn, hurt the organization’s reputation.

The duties of a customer service agent are mostly performed using digital tools and online platforms. Hence, in recent times, online customer service agents are now sought after and well compensated. Virtual assistants, chat support, personal assistants, and so on, are only a few of these in-demand job titles.

To excel in the role of a remote customer service agent, you will need:

  • Access to a stable network with high-speed internet
  • A smartphone or PC
  • Experience working with digital tools and willingness to learn new technology.
  • Excellent verbal and written communication skills.

Some Common Remote Customer Service Jobs Include:

1. Virtual Assistant

A virtual assistant functions as a digital secretary. He is responsible for scheduling meetings and booking relevant appointments. The virtual assistant is also responsible for preparing and dispatching work schedules to each member of staff, and communicating any change in the schedules to them when due. Other tasks may be specifically assigned to the virtual assistant by his client or manager.

2. Customer Service Representative

The customer service representative responds to customer inquiries and gives feedback on new company offers available to clients. Working a remote customer service representative job, you will be required to respond to phone calls via the company’s phone line, or provide answers to frequently asked questions on their website.  

3. Chat Representative and Call Center Support

This is an entry-level position that does not require many qualifications. A call center support officer addresses customers’ complaints made via the company’s phone line and gives directions to clients on how to solve the issues they experience while using the brand’s product, or patronizing their services. A chat representative answers questions from customers schedules relevant appointments and organizes order requests made through the company’s social media platforms.  

4. Customer Support Engineer

The customer support engineer gives answers to any questions a customer might have concerning the technical know-how of his new purchase. They are often the ones at showrooms that help clients pick out the electronic appliance that will be most suitable for their needs. A customer support engineer is supposed to have in-depth, up-to-date knowledge about technology and software. Most companies provide the customer support engineer with extra training on their specific product. However, if you apply to work in this job role, you may be required to have a degree in engineering or a related course.

5. Customer Service Associates

This is a standard remote customer service role. Customer service associates help clients navigate through their accounts. They review policies, provide solutions to customer complaints or refer clients to the expert who can, and keep track of customers’ orders until they are united with their package. They function as the client’s eyes and ears in the company until the issue is resolved.

6. Personal Assistant

A digital personal assistant works directly with a senior executive, responds to e-mails on their behalf, schedules relevant meetings and appointments, and performs any other task assigned to him. Personal assistants can be hired by companies to work with a senior-level staff, or by an individual who feels overwhelmed with work and needs a little external help.

7. Technical Support Representative

Technical support representatives may be required to have a degree in computer engineering, machine learning, or other technology-related fields. These customer service professionals specialize in providing support to customers who experience difficulties while setting up their new software or technical appliance. They are also available to render repair services when needed, to customers who have a guarantee on their purchase from the company.

8. Help Desk Analyst

A help desk officer who works remotely may function as a virtual receptionist. However, a help-desk analyst is an ITA professional who helps clients and employees resolve hardware and software issues. They are also tasked with running software updates when necessary, and ensuring that measures put in place to promote cyber security, are working efficiently. A remote help-desk analyst’s job may be done via phone call, video chat, or even e-mail.

9. Customer Service Manager

Customer service managers act like supervisors. They ensure that customers have the best experience, and are well attended to by other customer service agents. Customer service screen the calls, queries, and inquiries that come in every day and redirect them to the experts who can solve them, accordingly. They often regulate the number of calls and e-mails that come in from customers. Sometimes they may be called upon to help in a tough situation, but they mostly work quietly in the background.

10. Medical Call Center Representative

Working as a medical call center representative will require some background knowledge of healthcare terminologies and situations. A medical call center rep acts as an operator to direct patients to the right facility suitable for the specific healthcare therapy they need.

Examples of Companies that Hire Remote Customer Service Jobs Include:

1. Amazon

Amazon prides itself as a customer-oriented brand. The tech giant employs customer service associates in over 130 locations, in over 40 countries, providing support to customers in over 16 languages. The company has an ever-growing virtual customer service team that encourages employees to work remotely, giving them the privilege of working from whichever location best suits them. At Amazon, associates interact directly with customers via phone calls, e-mails, chats, and social media platforms, employing digital tools and cutting-edge technology to give customers the best experience. If you are looking to get a remote customer service job, Amazon might be a good place to start.

2. Ajilon

Ajilon specializes in recruiting experts for some of the world’s best-established companies, in different industries. Some of these industries are marketing, logistics and operations, non-clinical healthcare, human resources, management, administration, and customer service.

3. Sutherland

Sutherland helps customers improve automated customer experiences by providing solutions to office problems and rendering technology-enabled services. They are currently hiring customer care support officers, customer service advisors, and customer service representatives.

4. FlexJobs

FlexJobs is a job board that doubles as a recruitment agency, to source qualified candidates for both remote and on-site jobs on behalf of well-established companies.

5. Telecommunication Companies

Telecommunication companies are always in need of customer service agents, as it is a consumer service industry. Call support officers, customer care representatives, chat support officers, and so on, are all entry-level positions in a telecommunication company. Most companies invest in staff training for their new hires after recruitment.

Other Companies that are hiring fully remote customer service jobs in 2022 include:

  • Transcom
  • Zapier
  • Buffer
  • Toptal

How do you get a Remote Customer Service Job?

 Remote customer service jobs are in demand by job seekers as much as they are in demand by companies. That means that they are scarce and often hard to find. To successfully snag a remote customer service job, you should:

  • Prepare an impressive resume and apply to job boards that specifically list remote jobs like Snagajob and Remotive.
  • Connect with people and spread the word that you are searching for an opportunity.
  • Practice your soft skills and show them off on social media.
  • Reach out to prospective employers and shoot your shot. Remember to conduct adequate research beforehand so you can use the information gotten to connect with the client in your cold e-mails.

Is a Remote Customer Service Job Worth It?

The pay is attractive, and the job offers flexibility a healthy work-life balance, and the opportunity to gain transferable skills that may come in handy in your future transitions. If you love to interact with people and appreciate a job where less is more, a remote customer service job may just be your dream job!

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