Product Operations Manager (Remote) – Hugo Technologies

Job Description

Key Responsibilities
Project Delivery:

  • Manage workflows, day-to-day communications, and project success metrics.
  • Create structure for your team to deliver on complex projects against Service Level Agreements (SLAs) and shared goals. 
  • Set and communicate team and individual goals, strategy, tactics and behaviors required to achieve those goals. 
  • Collaborate with Workforce Management to ensure teams are always properly staffed and trained. 
  • Provide motivational leadership to your team and foster a culture of collaboration and trust.
  • Develop junior leads by providing constant feedback on performance and where necessary, coaching to close performance gaps.
  • Critically think about your project as related to the client’s end-goal and provide insights and actionable recommendations to get to the best possible outcome.
  • Coordinate across stakeholders to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
  • Communicate production progress, quality, and resourcing initiatives to relevant stakeholders.
  • Identify opportunities to improve operational efficiencies and implement scalable solutions.

Quality Control:

  • Identify issues and errors, and communicate appropriate course-correction plans before the client flags.
  • Perform weekly analyses of error trends to address and report on major issues impacting the project, and to provide guidance to the quality control team.
  • Develop process documentation and align with other project managers to ensure consistency of quality processes, critical issues, and reporting across projects.


  • Bachelor’s Degree in a STEM field or equivalent.
  • 5+ years of experience in a consulting, operations, or technical management role.
  • Professional Services or client-facing experience preferred. 
  • Strong organizational and analytical skills.
  • Exceptional attention to detail. 
  • Excellent conceptual, written and verbal communication skills.
  • Demonstrated team leadership experience.
  • Proficient with Excel. SQL a plus. 

About You:

  • Self-starter, self-disciplined and target focused. 
  • Perfectionist at heart.
  • Iterating is a way of life.
  • Intense, but reasonable.

What we Offer

  • A competitive total compensation and benefits package.
  • A business model that makes sense for Africa. 
  • A high-calibre, fun team committed to the continent.
  • Large-scale impact.
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