Process Compliance Manager – Airtel Nigeria

Job Description

Key Accountabilities
Process / Policy Compliance:

  • Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
  • Create interface & co-ordination to ensure compliance to policies, process and procedures for the Company.
  • Constantly engage with assigned functions at Group and at the OpCo to align the processes and closure of all open issues
  • Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
  • Drafting of Internal audit quarterly update to the business.

Improvement Projects:

  • Identifies and drive projects for assigned functions both – Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
  • Computation of quarterly internal assurance score
  • Project support for automation of IA reporting functionality.

Best in Class Processes are in Place and Adhered to:

  • Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
  • Ensure that functional processes add value to the business.
  • Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
  • Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Effective Interface with Internal Assurance group team:

  • Effective engagement with the IA group team to define the audit and gap areas.
  • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
  • Effective implementation of the learning tracker action items for the OPCO
  • Ensuring all the audit observations of the OpCo’s are effectively closed.
  • Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
  • Interface with IA and assigned functions for audits and closures.

Enterprise Risk Management:

  • Ensure the implementation of the Group’s Enterprise Risk management framework across all functions and operating companies (OpCo)
  • Progress monitoring and reporting of mitigations actions for all identified risks
  • Work with various functions and operating companies to ensure new risks are proactively identified and mitigation plans created
  • Deliver Risk management training and education programs to promote Risk management knowledge and awareness within the company
  • Prepare regular Risk Reporting deck for the Executive management committee and the Board Audit Committee.

Compliance Management:

  • Develop and update relevant manuals, policies and procedures for risk and compliance management
  • Ensure the implementation of all Group compliance policies and procedures at the OpCo level
  • Design and perform regular Compliance monitoring and testing reviews to ensure that all compliance policies are being complied with across various functions within the organization
  • Work with respective functional teams to design and implement corrective actions mitigate all compliance exceptions identified
  • Actively monitor and prepare guidance notes for new Regulations or changes in regulations at both the Group and OpCos
  • Provide in-house general compliance advisory services for all functions / teams
  • Design and provide compliance training to staff.

Ethics & Culture:

  • Implement ethics and compliance programs within the company
  • Develop and implement innovative ways of communicating the company’s ethics and compliance programs throughout the organization
  • Ensure the company’s disciplinary & consequence management procedures are complied with for all disciplinary cases
  • Train both new hires and existing employees on the company’s ethics programs and processes.

Board Audit Committee:

  • Prepare routine compliance reports to the Board Audit Committee
  • Support the reporting at the local board audit committee through:
  • Maintaining a calendar for meetings
  • Timely preparation of the Board Audit Committee papers
  • Engagement with OpCo EXCO members on the issues to be reported to the Board Audit Committee

Educational Qualifications & Functional / Technical Skills

  • A Bachelor’s Degree
  • ICAN or ACCA required
  • CISA an added advantage

Relevant Experience:

  • 10 years of experience in Audit firm
  • Industry experience an added advantage
  • Process Audit experience
  • Exposure to technology, process reengineering and handling decentralized operations is desirable
  • Effective Project management & Co-ordination
  • Commercial and Financial Management
  • Interpersonal Skills
  • Persuasion & negotiation Skills
  • Strong Problem solving skills
  • Excellent written & verbal communication skills
  • Ability to work independently and within tight time frames
  • Good operational knowledge of Risk management & internal control frameworks
  • Experience in designing and performing Compliance monitoring and testing review is essential.

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