Operations Analyst – Issue Resolution Unit – Renmoney

Job Description

About the position 

  • We are seeking an Operation Analyst to report to the Operations Manager.
  • You will be responsible for carrying out operational functions, customer support functions and other assigned tasks.
  • You will work to meet set service standard and work closely with a Senior Officer to make relevant contributions to the achievement of the overall goals of the organization.

In this role, you will

  • Be responsible for the administration of loan repayments across all repayment channel and provision of operational support for all internal stakeholders.
  • Ensure timely resolution of customers complaints/request/enquiries across all departmental touchpoints in other to help provide support to clients and help drive customer satisfaction and retention.
  • Prepare reports on customers complaints to help drive efficiency.
  • Continue process improvement initiatives and recommendation of solutions that would improve service delivery.
  • Perform all other related duties as assigned to meet the needs of the organization.

Ideally, you will have 

  • Bachelor’s Degree in any field.
  • Good interpersonal skills.
  • Sound communication skills (Written/Verbal).
  • Strong attention to detail, with ability to meet time-sensitive deadlines and carry out multiple priorities.

We are the place for you, If:

  • You are excited about technology and the complexities of the future.
  • You’re looking for a place to learn and grow.
  • You care a lot about detail and pride yourself in impeccable execution.
  • You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
  • You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
  • You love to speak up, ask questions and are comfortable challenging anyone or any idea. 

This job is perfect for you if you have:

  • Critical thinking and problem-solving skills.
  • Experience in customer service and CRM tools.

What is in it for you

  • You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
  • You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.
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