Inside Sales Consultant (Sales & Distribution) – Paga Nigeria

Job Description

Primary Responsibilites

  • Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
  • Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
  • Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
  • Build lasting relationships with agents based on trust and reliability
  • Utilize software, database, script, and tools appropriately to achieve results
  • Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service
  • Make sales or recommendations for products or services that may better suit agent needs
  • Take part in training and other learning opportunities to expand knowledge of the company and position
  • Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skill Requirements

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible: willingness to test ideas quickly and take learnings
  • Good interpersonal skills.
  • Bachelor’s Degree from an accredited university or college
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Excellent use of Freshdesk & Xcally tools
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Must be able to understand and report issues appropriately
  • Strong analytical and problem-solving skills
  • Provide outstanding customer service.

Key Competencies:

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible: willingness to test ideas quickly and take learnings
  • Good interpersonal skills.
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