Field Service Engineer – Chibek Instruments Limited

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Job Description

Job Post Description

  • Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC/MS, and LC/MS instrumentation
  • Main point of contact for customers, helping with issues both remotely and in the field.
  • Provide detailed documentation of customer interactions within the corporate call tracking software.
  • Maintain sound knowledge regarding the technology and relationship to the customers’ application demands.
  • Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.
  • Identify sales opportunities and provide leads to the sales organization.
  • Utilize remote tools to resolve customer issues efficiently.
  • Contribute knowledge from customer interactions in the organization Knowledge Base.
  • Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
  • If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
  • Establish and maintain collaborative relationships with external and internal customers, ensuring their success.

Candidate Qualification

  • BSc in Chemistry or Biology, engineering, or other science-related field preferred, We will also consider applications with equivalent experience, training, and education.

Candidate Experience:

  • Trained in any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation.
  • Proven ability to work independently and plan your own time.
  • Excellent communication and customer service skills.
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