Field Recovery Officer – Renmoney

Job Description

Responsibilities

  • Engage defaulting customers through the telephone, e-mails & physical visit to demand for payments on overdue accounts.
  • Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
  • Verify information of overdue arrears and follow up with a call and physical visit
  • Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
  • Tracking of Payments by following up on pending promises.

Requirements

  • University Degree in any related field
  • 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations

This job is perfect for you if you:

  • Have high self-motivation with strong interpersonal skills
  • Are a self-starter, take initiative and work collaboratively
  • Have excellent verbal and written communication skills
  • Strong analytical and problem-solving skills

You will not enjoy this job if you:

  • Work best in structured, hierarchical settings
  • Require clear, pre-set deliverables and constant direction.

What’s in it for you

  • You’ll receive competitive compensation and work with amazing people.
  • You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
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