Dynamics 365 Customer Engagement Solutions Architect (Relocate to Malta / Consulting / Big 4) – Black Pen

Job Description


  • The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
  • Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
  • Possess strong understanding of Dynamics 365 & power platform stack and stay relevant with new features
  • Lead technical forums and communities to share knowledge with wider group
  • Design and development of domain specific implementations; Influence usage of out of the box Dynamics 365 functionality, giving us a competitive advantage
  • Identify skilling opportunities and define training needs within the team; Coach other team members and help in reducing skills gaps
  • Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for the company
  • Meet and exceed customer expectations on business knowledge, skills and behaviour.
  • Identify business/project risk and mitigate or communicate as necessary.
  • Ensure progress updates are communicated to relevant parties both formally and informally.
  • Identify practice development activities and help in defining how these will be delivered.
  • Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
  • In all activities, ensure timely completion of internal processes and mandatory training.
  • Represent the company in a professional and positive manner at all times.


  • Graduate from a recognized University with majors in computational (Computer Science, Information Technology, etc.) discipline
  • In-depth knowledge of all modules of Dynamics 365 CE, including appropriate
  • Architect level certifications. Relevant experience on various earlier versions of
  • Dynamics CRM like, 2016, 2015, 2013, 2011, CRM 4.0, etc.
  • Strong implementation experience with Power Platform (Power Apps, Power
  • Automate, Power Virtual Agents, Power BI, RPA, etc.), including appropriate Architect level certification.
  • Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning and Go-Live support
  • Exposure in Cloud Storage Services (Azure SQL, Blob storage, etc.)
  • Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus, etc.
  • Experience working with offshore development teams
  • Experience of Agile Methodology
  • Certification in TOGAF or Zachman Framework would be beneficial
  • Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud, D365 for Marketing, etc.

Experience and Background

  • 15+ years of proven experience in implementing End-To-End Large scale solutions involving Dynamics CE(CRM)
  • Should have architected, designed and implemented at least 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform; Strong understanding of industry domains like Banking, Finance, Healthcare, Insurance, Telecom, Manufacturing, etc.
  • Ability to architect solutions that involve multi-region implementations
  • Strong technical leadership for engagements and ability to present to the C-Suite stakeholders.
  • Ability to architect and design Digital Transformation programs involving multiple technologies
  • Strong pre-sales experience/expertise with thought leadership on Solution offerings
  • Excellent presentation and demonstration skills, ability to influence and ease decision making for Senior Technical Executives of clients (CTO, Digital Transformation Officers, etc.)
  • Ability to handle distributed large teams and deliver quality solutions.
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