Distribution Team Leader – International Breweries Plc

Job Description

Job Purpose

  • The primary function of this position is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly.
  • Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key Roles and Responsibilities

  • Implement DPO management routines
  • Operational work diagnosis (OWD) done to check compliance to all SOP’s and standards
  • Dedicated work area 5’s inspection / audit, visual boards updated with 5’s scores and gaps
  • OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
  • Refusals tracked, analysed and action plans created and implemented
  • OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
  • Transport labour productivity – GOPS completed, and action plans developed
  • Delivery process standardized and SOP’s implemented
  • Plan vs actual km analysed, action plans developed and implemented
  • Maintain open communication channels with CIC and Centralized Planning
  • Track and adhere to SLA with stakeholders to leverage appropriate relationships.
  • Track Customer delivery performance (CDP) reasons & action plans developed and implemented
  • Driver feedback analysis done, and feedback given to drivers
  • Relevant customer service training conducted for delivery team

Own and Drive Implementation of DPO:

  • Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
  • Representation during milestone audits will be necessary to support the Plant’s DPO dream

Profile

  • Minimum of B.Sc. / B.Tech / HND in a related field.
  • 2 years’ experience in Logistics and Supply Chain Management

Traits & Competences Required:

  • Knowledge of customer service principles
  • Strives for customer service excellence
  • Demonstrates reliability
  • Excellent self-management and planning skills
  • Strong achievement orientation
  • Ability to adapt to change effectively
  • Excellent coaching capability
  • Strives for continuous improvement.
  • Good interpersonal skills / builds good relationships
  • Ability to work under pressure
  • Verbal ability and communication skills

Additional Information

  • AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements.
  • We are a company that promotes gender equality. Internal applicants require Line manager approval.
  • Please note that only shortlisted applicants will be contacted.
  • The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting
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