Customer Service Agent (gFuture) – Green Africa

Application ends: February 28, 2023
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Job Description

  • Have at least a Bachelor’s / Polytechnic degree or equivalent qualification
  • Excellent Communication skills
  • Proficient in Microsoft Office
  • Ability to work under pressure during peak periods in a stressful environment
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Excellent conflict management skills
  • Must be able to pay close attention to details

Job Role

  • Inspect and verify passenger documentation
  • Manage passenger baggage processing including handling and fee calculation including other ancillary services if applicable
  • Work at arrival and departure gates to ensure on-time departures of aircraft
  • Always maintain the highest standards of safety and security
  • Allocate seat numbers, issue boarding passes and luggage labels
  • Check in of passengers and crew according to Green Africa policies
  • Escort passengers to and from aircraft and take special care of the elderly and unaccompanied children
  • Liaise with Authorities on flown passengers and ensuring accuracy of post-departure documentations
  • Overview of gate and arrival hall activities
  • Coordinate and reconciliate all arriving baggage
  • Liaise with Flight Controller, Turnaround Coordinator, and customers on any in-bound baggage irregularities
  • Process all completed Property Irregularity Report (PIR) forms
  • Interface with Cargo Operations on all arriving cargo
  • Queue control to expedite customer flow, assist customer with general gate and airport information
  • Process passengers and assign seats according to Customer needs. (Large parties, disabled, families etc.)
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