CS Sales Manager – Jumia

Application ends: January 31, 2023
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Job Description

Responsibilities

  • Management of day to day operations of CS sales
  • Oversee the sales team to ensure targets and standards are met by holding daily briefing with team to set objectives for the day and monitor progress regularly
  • Devises strategies and techniques necessary for achieving the sales targets
  • Achieving growth and hitting sales targets by successfully managing the sales team
  • Access current team processes and procedures, identify opportunities for improvement and implement them
  • Provide detailed and accurate sales Analytics and forecasts for the team
  • Tracking sales Team KPI on daily, weekly and monthly basis, sending performance report to management
  • Setting individual sales targets within the sales team.
  • Ensure the right staffing count is done in CS sales to efficiently manage cost and productivity
  • Resolve customer complaints regarding sales and service
  • Plan and coordinate training programs for cs sales staff

Qualifications

  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • 5 years of experience in sales with past experience in Tele-sales or banking sales
  • Strong oral and written communication skills
  • Proven ability to lead a team to meet targets
  • Excellent leadership skills
  • Experience setting sales goals
  • Results-oriented with strong analytical skills
  • Deep understanding of CRM systems and best practices
  • Proficient in Microsoft Office especially excel or google sheet 

KPI

  • Growth of CS sales share of business
  • CPO reduction
  • NMV, Net order meeting set commercial target.

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 
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Job Summary

About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

 

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

 

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

 

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.