Concierge – Dukka Incorporated

June 28, 2022

Job Description

Job Description / Responsibilities

  • The Dukka Concierge’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. 
  • In addition, they maintain calendars for appointments, sort mail, and plan travel arrangements. and offer other clerical duties. 
  • A good Concierge is organized, communicates well, and practices excellent time management skills. 
  • In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. If this is you, then we can’t wait to have you!
  • This role reports directly to the Admin Manager/Chief of Staff.

Responsibilities

  • Greet clients and visitors with a positive, helpful attitude.
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
  • Assisting clients in finding their way around the office.
  • Making appointments for all staff or for specific employees, such as executives.
  • Organizing files for billing, customer and client records, etc.
  • Preparing meeting and training rooms.
  • Responding to all customer inquiries in a polite and timely manner.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
  • Provide basic and accurate information in-person and via phone/email.
  • Performing ad-hoc administrative duties.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Qualifications

  • Associate’s or Bachelor’s Degree in a related field.
  • A Bachelor’s degree in a relevant field is preferred.
  • Proven work experience as a Receptionist, Front Office Representative or similar role.

Skills and Qualifications:

  • Customer service attitude.
  • Consistent, professional dress, and manner.
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word, Excel.
  • Good time management skills.
  • Highly organized.
  • Highly dependable and trustworthy.
  • Decision-making skills.
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