Cash and Trade Processing Rep 3 – Citibank Nigeria Limited (CNL)

Job Description

Job Description

  • The Teller is an entry level position responsible for assisting with the execution of branch activities, including the day to day delivery of client facing services and processing transactions in coordination with the Customer Service function.
  • The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
  • Perform efficient and accurate banking transactions including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on client’s financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.
  • Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed.
  • Maintain working knowledge of client accounts as well as new and existing products and services offered.
  • Complete processing activities related to compliance and control
  • Assist new team members with procedural tasks
  • Contact internal and external customers on a frequent basis
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications / Education

  • Bachelor’s degree or equivalent.
  • 1 year of relevant experience.
  • Pass basic induction and operations training.

Success Profile:

  • You’ll have strong communication, planning and organizational skills which will benefit you and the team.
  • Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity.
Spread the love