Call Center Agent (Gombe) – Interra Networks Limited

August 13, 2022

Job Description

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints
  • Research every issue and provide accurate information
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets.

Requirements and Skills

  • High School Diploma
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Hausa).
  • Knowledge of customer service telephony and technology.
  • Problem solving skills.
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.
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