Associate Director, Programmatic Solutions, Information Solutions and Services – Family Health International (FHI 360)

Job Description


  • Oversees the planning, monitoring and processes for all assigned responsibilities.
  • Coordinates and manages relationships with key stakeholders.
  • Serves as a thought leader for innovative solutions and platforms to address business needs.
  • Develops and implements new or revised policies and procedures to ensure proper implementation of programs and services.
  • Ensures technical implementation is consistent with best practices in the industry.
  • Provides technical advice to management and other functional areas to improve or change processes or enhance systems.
  • Assists with budget planning, resources, objectives and strategic planning for department and make sure they align with organizational goals.
  • Manages and trains staff on policies and procedures to achieve department goals and meet required deadlines and ensure overall completion of projects and technology updates.

Applied Knowledge & Skills:

  • Comprehensive knowledge of concepts, practices, and procedures with information technology and systems, particularly DHIS 2 and Power BI.
  • Excellent oral and written communication skills.
  • Excellent and demonstrated organizational and problem solving skills.
  • Excellent and demonstrated project management and technical skills.
  • Ability to influence, motivates, negotiates and works well with others.

Problem Solving & Impact:

  • Works on problems of complex scope that require in depth evaluation of data and various factors.
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques, for obtaining results.
  • Decisions made generally affect company operations and may jeopardize overall business activities.

Supervision Given/Received:

  •  Manages staff to meet departmental and organizational strategic goals.
  • Accounts for the budget, procedures, and training of staff to achieve results.
  • Develops and recommends solutions to management meet internal and external needs of the company.
  • Reports to Director, Business Solutions.


  • Bachelor’s Degree or its International Equivalent.


  • Typically requires 8+ years of information technology and systems management experience.
  • Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
  • Must be able to read, write and speak fluent English; fluent in host country language as appropriate.
  • Prior experience working in a non- governmental organization (NGO).

Typical Physical Demands:

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift/move up to 5 lbs.

Technology to be Used:

  • Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

  • 10%-25%
Spread the love