Assistant Manager (Customer Complaints) – Nigerian Electricity Regulatory Commission (NERC)

June 6, 2022

Job Description

Job Description

  • Collation and evaluation of all complaint appeals.
  • Preparing reports on complaints received.
  • Interface with concerned Disco liaison officers.
  • Maintaining close interaction with the Forum Chairman and members.
  • Schedule and prepare Forum meetings in a timely manner.
  • Prepare reports of Forum meeting outcomes and disseminating to concerned parties.
  • Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions in accordance with complaints handling timeline.
  • Communicating monthly reports of complaints appeals to AGM CSS.
  • Carry out day to day administration of the Forum Offices.
  • Maintain security and standards as set by the Head office.

Minimum Qualifications / Skills

  • First Degree in Law, Social Sciences and Humanities.
  • Post graduate degree will be an added advantage.
  • Minimum years of experience: 6 years
Spread the love