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Job Description And Average Salary Of Reservation And Ticketing Agents In Nigeria

Job Description And Average Salary Of Reservation And Ticketing Agents In Nigeria

Reservation agents are an airline’s public face. They’re the ones who respond to your phone calls, emails, and tweets when you want to book a flight or inquire about ticket rates and availability. 

They also deal with customer service issues that emerge during a flight, such as missing bags and complaints about impolite flight attendants.

While managing several phone lines, computer screens, and other sources of information at the same time, reservation agents must be able to multitask successfully. They must be able to communicate effectively with both frustrated consumers and enraged staff.

Typically, reservation agents work in call centers, where they spend their shifts answering client calls. 

They could be employed by airlines, hotels, vehicle rental firms, or cruise lines. 

The majority of reservation agents work full-time, with some exceeding 40 hours a week. 

Because most people travel in the evenings, weekends, and holidays, many reservation agents work those times. 

Some reservation agents may be required to attend training sessions or conferences. Reservation agents must be able to address consumer concerns and solve problems swiftly, which can be stressful.

A career as a reservation agent might be a terrific way to break into the travel business. 

You’ll be responsible for taking customer calls and assisting them with their trip reservations as a reservation agent. 

This is a fantastic opportunity to learn about new places and cultures while also honing your customer service abilities.

To work as a reservation agent, you must have strong communication skills and the ability to remain calm in stressful situations. 

You should also be knowledgeable about the various airlines and their itineraries so that you can assist consumers in selecting the finest flight options.

Senior reservation agents and reservation managers are possible advancements for reservation agents. They may advance to become travel consultants, who arrange and book trips for individuals and groups, with expertise. 

Some reservation agents may launch their travel agencies in the future.

Job Description Of Reservation And Ticketing Agents In Nigeria

A reservation agent usually has a wide range of responsibilities, including:

  • Making reservations and providing answers to questions about hotel policies and flight schedules
  • Resolving customer service concerns and, if necessary, making new reservations
  • Customers’ policies and procedures are explained to them so that they have a favorable interaction with the company.
  • Verifying the accuracy of information such as credit card numbers and birthdates.
  • Keeping track of all reservations for flights, cruises, hotels, and rental cars, among other things.
  • Explanation of airline regulations on overbooking and flight cancellations due to bad weather.
  • Assisting guests with exceptional demands, such as additional leg room seats or a first-class upgrade
  • Refunds for returned tickets or accommodations for reservation cancellations are processed and tracked.
  • When necessary, escalating issues to supervisors

Requirements And Skills Of Reservation And Ticketing Agents In Nigeria

The following are common requirements for a reservation agent:

1 . Education: For reservation agents, a high school diploma is frequently required. Some businesses, on the other hand, prefer applicants with a bachelor’s degree in hospitality, tourism, or a similar profession. Hospitality management, sales, marketing, business, and communication are all relevant courses.

2 . On-the-job training is provided to the majority of reservation agents. Depending on the organization and the agent’s experience, this training could span a few weeks or months. 

A reservation agent will learn the company’s reservation system and processes throughout training. They’ll also get an overview of the company’s policies and processes.

3 . While certificates and licenses are not essential to obtain a career as a reservation agent, they can obtain to gain greater theoretical and practical knowledge of the services and processes involved in the position.

4 . Communication skills: Reservation agents must be able to communicate effectively. Customers must be able to communicate with you over the phone and via email. 

To discover the greatest lodgings for consumers, you must also be able to communicate with other personnel.

5 . Customer service abilities: A reservation agent’s profession requires excellent customer service skills. You may be the first person a customer speaks to when they call a company, so be kind and helpful. You should be able to respond to queries regarding the company’s services and goods, as well as resolve client complaints.

6 . Reservation agents must be able to keep track of several reservations at the same time, therefore they frequently have great organizational skills. Customer information, flight numbers, flight times, and other facts can all be kept track of in this way. 

Organizational skills can also help you maintain track of canceled or changed reservations so you can notify the customer and make a place for new ones.

7 . Reservation agents must be computer literate to access and update reservation databases, enter customer information, and make modifications to reservations. 

They also communicate with customers via email and other messaging platforms on computers. Reservation agents require computer abilities because they use computers throughout their workday.

8 . Problem-solving abilities: Reservation agents frequently deal with irritated or disgruntled consumers. They employ their problem-solving talents to assist consumers in finding answers to their problems while being calm and courteous throughout. 

This can contribute to a great client experience and encourage them to employ the company’s services in the future.

The Average Salary Of Reservation And Ticketing Agents In Nigeria

Based on salary estimates from 5 reservation and ticketing agents, the average monthly salary for Reservation and Ticketing Agent in Nigeria is 70,000 Naira. 

Reservation agents are an airline’s public face. They’re the ones who respond to your phone calls, emails, and tweets when you want to book a flight or inquire about ticket rates and availability. 

They also deal with customer service issues that emerge during a flight, such as missing bags and complaints about impolite flight attendants.

While managing several phone lines, computer screens, and other sources of information at the same time, reservation agents must be able to multitask successfully. They must be able to communicate effectively with both frustrated consumers and enraged staff.

Typically, reservation agents work in call centers, where they spend their shifts answering client calls. 

They could be employed by airlines, hotels, vehicle rental firms, or cruise lines. 

The majority of reservation agents work full-time, with some exceeding 40 hours a week. 

Because most people travel in the evenings, weekends, and holidays, many reservation agents work those times. 

Some reservation agents may be required to attend training sessions or conferences. Reservation agents must be able to address consumer concerns and solve problems swiftly, which can be stressful.

A career as a reservation agent might be a terrific way to break into the travel business. 

You’ll be responsible for taking customer calls and assisting them with their trip reservations as a reservation agent. 

This is a fantastic opportunity to learn about new places and cultures while also honing your customer service abilities.

To work as a reservation agent, you must have strong communication skills and the ability to remain calm in stressful situations. 

You should also be knowledgeable about the various airlines and their itineraries so that you can assist consumers in selecting the finest flight options.

Senior reservation agents and reservation managers are possible advancements for reservation agents. They may advance to become travel consultants, who arrange and book trips for individuals and groups, with expertise. 

Some reservation agents may launch their travel agencies in the future.

Job Description Of Reservation And Ticketing Agents In Nigeria

A reservation agent usually has a wide range of responsibilities, including:

  • Making reservations and providing answers to questions about hotel policies and flight schedules
  • Resolving customer service concerns and, if necessary, making new reservations
  • Customers’ policies and procedures are explained to them so that they have a favorable interaction with the company.
  • Verifying the accuracy of information such as credit card numbers and birthdates.
  • Keeping track of all reservations for flights, cruises, hotels, and rental cars, among other things.
  • Explanation of airline regulations on overbooking and flight cancellations due to bad weather.
  • Assisting guests with exceptional demands, such as additional leg room seats or a first-class upgrade
  • Refunds for returned tickets or accommodations for reservation cancellations are processed and tracked.
  • When necessary, escalating issues to supervisors

Requirements And Skills Of Reservation And Ticketing Agents In Nigeria

The following are common requirements for a reservation agent:

1 . Education: For reservation agents, a high school diploma is frequently required. Some businesses, on the other hand, prefer applicants with a bachelor’s degree in hospitality, tourism, or a similar profession. Hospitality management, sales, marketing, business, and communication are all relevant courses.

2 . On-the-job training is provided to the majority of reservation agents. Depending on the organization and the agent’s experience, this training could span a few weeks or months. 

A reservation agent will learn the company’s reservation system and processes throughout training. They’ll also get an overview of the company’s policies and processes.

3 . While certificates and licenses are not essential to obtain a career as a reservation agent, they can obtain to gain greater theoretical and practical knowledge of the services and processes involved in the position.

4 . Communication skills: Reservation agents must be able to communicate effectively. Customers must be able to communicate with you over the phone and via email. 

To discover the greatest lodgings for consumers, you must also be able to communicate with other personnel.

5 . Customer service abilities: A reservation agent’s profession requires excellent customer service skills. You may be the first person a customer speaks to when they call a company, so be kind and helpful. You should be able to respond to queries regarding the company’s services and goods, as well as resolve client complaints.

6 . Reservation agents must be able to keep track of several reservations at the same time, therefore they frequently have great organizational skills. Customer information, flight numbers, flight times, and other facts can all be kept track of in this way. 

Organizational skills can also help you maintain track of canceled or changed reservations so you can notify the customer and make a place for new ones.

7 . Reservation agents must be computer literate to access and update reservation databases, enter customer information, and make modifications to reservations. They also communicate with customers via email and other messaging platforms on computers. Reservation agents require computer abilities because they use computers throughout their workday.

8 . Problem-solving abilities: Reservation agents frequently deal with irritated or disgruntled consumers. They employ their problem-solving talents to assist consumers in finding answers to their problems while being calm and courteous throughout. 

This can contribute to a great client experience and encourage them to employ the company’s services in the future.

The Average Salary Of Reservation And Ticketing Agents In Nigeria

Based on salary estimates from 5 reservation and ticketing agents, the average monthly salary for Reservation and Ticketing Agent in Nigeria is 70,000 Naira. 

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