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Job Description And Average Salary Of Receptionist Jobs In Nigeria

Receptionist Jobs In Nigeria

Are you looking for a receptionist job in Nigeria? This post is for you. In this post, we will talk about the job description of a receptionist, what is expected from you as a receptionist, and the average salary of receptionist jobs in Nigeria. Keep reading, we got it all covered. 

Who is a receptionist?

Receptionists assist businesses and organizations in running efficiently. They are the first employees that a customer or the general public encounters in an office, and they are thus responsible for generating a positive first impression.

Receptionists greet guests, answer phones, take messages, schedule appointments, file and preserve papers, provide information to various persons, make travel plans, and conduct errands, among other administrative activities.

Throughout the day, interacting and speaking with staff, clients, customers, delivery drivers, and a variety of other people can be difficult. 

Maintaining a calm and professional demeanor throughout the day and during all contacts demonstrates great customer service and problem-solving abilities, both of which are critical for success as a receptionist.

Receptionists usually make sure the following tasks are accomplished:

Calls are answered, screened, and forwarded.

Greet walk-in customers and other guests and lead them to their desired destinations.

Contribute to the office’s security by assisting in the monitoring of visitor access.

Using a computer or the mail, obtain or send information or documents.

Maintaining appointment calendars, for example, is an example of an additional administrative support job.

Documents and records should be copied, filed, and kept up to date.

Prepare mail and courier deliveries by collecting, sorting, distributing, and preparing mail and courier deliveries.

Travel plans and papers are processed and prepared.

Depending on where you work, you may have different tasks. 

Hospital and doctor’s office receptionists, for example, may collect personal and insurance information and send patients to waiting rooms. 

They may greet visitors and handle the scheduling of the boardroom or common meeting area at corporate headquarters.

They schedule appointments, direct clients to various spa areas or specialized hairstylists, and may also manage payments at spas or hair salons. 

Transportation company receptionists answer passenger questions about departures, arrivals, transfers, and other related topics.

What are the qualities of a good receptionist?

A competent Receptionist is well-organized, communicates effectively, and manages her time wisely. They must also have outstanding customer service abilities, be a problem-solver, and calmly handle disgruntled consumers because they are frequently the first point of contact for customers and clients.

Job Description Of Receptionist Jobs In Nigeria

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls
  • Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep an inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements and skills for a receptionist job in Nigeria

  • Proven work experience as a Receptionist, Front Office Representative, or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

Average Salary of receptionist in Nigeria

Based on salary estimates from 97 receptionists in Nigeria, the average net salary for receptionists in Nigeria is 54,000 Naira. 

However, entry-level receptionists earn as low as 47,000 Naira, mid-level receptionists earn 57,000 Naira while a senior-level receptionist in Nigeria can earn as much as 158,000 Naira.

Conclusion

Receptionists greet guests, answer phones, take messages, schedule appointments, file and preserve papers, provide information to various persons, make travel plans, and conduct errands. Maintaining a calm and professional demeanor throughout the day and during all contacts demonstrates great customer service and problem-solving abilities. The average net salary for receptionists in Nigeria is 54,000 Naira. 

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