Passenger flight experience is not complete without the cabin crew. The cheery faces who greet you as you board an airplane are known as the cabin crew.
They’re in charge of everything from assisting passengers with luggage to ensuring that everyone is fastened up and comfortable before a flight.
The cabin crew collaborates closely with pilots, however, they are not considered flight crew members. Their responsibilities are more customer-focused than pilots’, who are primarily concerned with safely flying the plane.
Cabin crew members work in a tough and sometimes stressful workplace.
They are in charge of the aircraft’s passengers’ safety and well-being, and they must be able to deal with a wide range of passenger personalities and needs.
They must be able to work long hours, frequently with little or no sleep, and deal with the job’s physical and emotional demands.
Cabin crew members must be able to work under pressure and think and make judgments swiftly in a fast-paced setting.
They must also be able to deal with the difficulties of working with other crew members in close quarters.
Working as a member of the cabin crew may be both rewarding and thrilling.
It’s a fantastic way to travel the world, meet new people, and learn about other cultures. However, you should think about all facets of this employment before making a decision.
Cabin crew workers frequently work lengthy shifts, including overnights and weekends.
They also have to cope with a variety of problematic passengers. So, if you’re searching for a career that allows you to work from home, this might not be the best option for you.
Cabin crew employees must also be physically healthy and capable of lifting big bags. They must also be able to deal calmly and professionally with challenging situations.
In the sector of cabin crew, there are numerous prospects for promotion.
Cabin crew employees who gain experience may be promoted to positions of leadership, such as lead flight attendant or purser.
There are prospects for those interested in management to develop into roles such as flight operations manager or customer service manager.
Some cabin crew members may also choose to train recruits as instructors.
Job Description Of Cabin Crew Officer Job In Nigeria
As a Cabin crew officer, you will be expected to carry out the following duties:
- During flights, communicate with the flight crew, ground crew, pilots, dispatchers, and other personnel
- Before each flight, provide information on safety measures, in-flight services, and emergency procedures.
- Setting up and stowing cargo on board the aircraft following the Nigeria Civil Aviation Authority standards Serving meals and refreshments to passengers during flights according to time schedules and at the guests’ request
- Replenishing in-flight entertainment systems, restocking bathrooms with amenities, and refolding blankets or pillows are examples of cabin cleaning responsibilities.
- Before each flight, conduct safety inspections on aircraft equipment to verify that it is in good working order.
- Serving as a first responder in the event of a medical emergency or other types of emergency on board.
- Responding to client inquiries about in-flight services and facilities and providing information or assistance
- Coordinating flight schedules, ticketing, and bookings with other departments of an airline or travel business
Requirements And Skills Of A Cabin Crew Officer In Nigeria
The following qualifications are commonly required of cabin crew members:
1 . Cabin crew workers are usually required to have a minimum of a high school certificate. A college diploma may be required by some airlines. A degree in hospitality, aviation, or another relevant subject is an option for candidates.
2 . After being hired, the majority of cabin crew employees receive on-the-job training. This training might run anywhere from a few weeks to a few months, and it could include learning about the airline’s policies and procedures, as well as safety protocols, how to utilize the aircraft’s equipment, and how to deal with passengers.
3 . Credentials & Licenses: Once you’ve met the minimum qualifications for becoming a cabin crew member, you can pursue extra certifications to help you stand out when applying for new jobs or moving up in your career.
4 . Customer service abilities enable you to communicate with passengers politely and helpfully. You may be responsible for addressing passenger questions, resolving concerns, and offering help as a cabin crew member.
Your customer service abilities can assist you in giving passengers a great experience and ensuring that they have a safe and enjoyable journey.
5 . Team Work: Cabin crew members work together with their fellow crew members to ensure the passengers’ safety and the smooth conclusion of their flight. They also collaborate with the flight crew to ensure that the passengers are relaxed and have everything they require. Cabin crew employees must be able to collaborate well with others.
6 . Work times and responsibilities for cabin crew personnel must be flexible. They may be needed to perform a variety of shifts and cover for missing coworkers. They must also be willing to do a variety of responsibilities, including cleaning and stocking the plane, dealing with customer service issues, and operating in an emergency.
7 . Adaptability: Members of the cabin crew must be able to adjust to changing conditions. They must be able to adjust to a variety of events, including delays, rerouting, and inclement weather. This can assist the crew in remaining cool and ensuring the passengers’ safety. Cabin crew members must also be adaptable to changing circumstances on the plane, such as when a passenger becomes ill or needs to be removed from the flight.
The Average Salary Of Cabin Crew Officer In Nigeria
Based on salary estimates from 8 cabin crew members across leading aviation companies in Nigeria, the average monthly salary for Cabin Crew Officer in Nigeria is 162,000 Naira.
However, entry-level cabin crew officers earn around 129,000 Naira while mid-level cabin crew officer earns up to 179,000 Naira. A senior-level cabin crew officer can earn as much as 242,000 Naira.