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Job Description And Average Salary Of A Front Desk Officer In Nigeria

Job Description And Average Salary Of A Front Desk Officer In Nigeria

Looking for a job in Nigeria’s hospitality sector, You can start as a front desk officer. In this post, we will be talking about the job description of a hotel front desk officer in Nigeria and the average salary of hotel front desk officers as well. Keep reading. 

Who is a hotel front desk officer?

This person is a trained professional who is in charge of greeting visitors in a timely and pleasant manner. 

The Hotel Front Desk officer is the first face many people encounter when they arrive. He or she checks guests in and out of their rooms, distributes room keys, answers queries, and processes payments for hotel services.

The duties of a hotel front desk officer include:

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data

Qualities of a good front desk officer

A superb Hotel Front Desk officer has a knack for customer service as well as past hotel experience. 

They are friendly and helpful, as well as inviting and professional, recognizing that these qualities reflect the hotel’s reputation. 

They must be able to stand for long periods and have a basic understanding of computer abilities. 

They are ready to greet hotel guests with a smile and provide any assistance they may require.

Job Brief of a hotel front desk officer

The ideal candidate will be the initial point of contact for hotel visitors and help handle all aspects of their stay.

Registration, reservation management, and delivering information about rooms, pricing, and facilities are all responsibilities of the hotel front desk officer. 

The right candidate must have a penchant for customer service and professional experience in the hotel business.

The front desk officer will also contribute to guests having a comfortable and memorable stay.

Job description of a hotel front desk officer in Nigeria

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about the hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements and skills of a hotel front desk officer in Nigeria

  • Work experience as a Hotel Front Desk officer, Receptionist, or similar role
  • Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management or any other relevant field is a plus

The average salary of a Hotel front desk officer in Nigeria

Based on salary estimates drawn from 149 employees, the average salary for a hotel Front Desk Officer in Nigeria is 69,000 Naira. 

However, entry-level front desk officers can earn as low as 65,000 Naira while mid-level front desk officers earn around 77,000 Naira. Hotel front desk officers that have the opportunity of working in a five-star hotel can earn as much as 157,00 Naira monthly

Conclusion

A hotel Front Desk Officer is a trained professional who is in charge of greeting visitors in a timely and pleasant manner. The duties of a hotel front desk officer include: Performing all check-in and check-out tasks, Managing online and phone reservations, and verifying credit card data. The front desk officer will also contribute to guests having a comfortable and memorable stay. The average salary for a hotel Front Desk Officer in Nigeria is 69,000 Naira. 

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