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Customer Service Job Description And Average Salary In Nigeria

Customer Service Job Description And Average Salary In Nigeria

If you enjoy assisting others and resolving issues, a career as a customer service agent might be a good fit for you!

Customers are interacted with by customer service personnel on behalf of an organization. 

They give product and service information, take orders, handle customer complaints, and process returns.

Who is a customer service representative?

Any customer who has a query or an issue with a product or service that the company sells should contact a Customer Service Representative (CSR). 

They are responsible for a variety of tasks, including receiving inbound calls, responding to consumer questions regarding products and services, and processing payments and refunds.

Customer service reps are frequently a customer’s first point of contact with a company. 

A CSR’s tasks include handling inbound calls and customer service inquiries, creating sales leads that turn into new customers, and detecting and assessing client needs to achieve customer satisfaction.

In most cases, customer service professionals perform the following tasks:

  • Customers’ needs and complaints should be heard and addressed.
  • Provide product and service information.
  • Take orders, calculate charges, and keep track of billing and payments.
  • Accounts of customers are reviewed or changed.
  • Returns and complaints will be handled.
  • Keep track of customer interactions and actions, and look up answers or solutions as needed.
  • Customers should be referred to supervisors, managers, or those who can assist them.

Qualities of a good customer service representative

Because they will be speaking directly with clients, a good Customer Service Representative must have exceptional communication skills. 

To respond to client questions, they must also have a thorough understanding of their company’s products and services. 

They must also be able to work in a fast-paced atmosphere and have a pleasant demeanor to de-escalate potentially aggressive consumers.

Customer service reps operate in a variety of venues, including retail establishments and call centers. 

A Customer Service Representative usually works as part of a small team under the supervision of a Customer Service Manager.

Job Brief

A Customer Service Representative, or CSR, will function as a liaison, providing product/service information, answering inquiries, and accurately and efficiently resolving any emergent difficulties that our customer accounts may encounter.

The greatest customer service representatives are enthusiastic about assisting consumers. 

They’re patient, empathetic, and communicate with zeal. 

They enjoy conversing and recognize the importance of effective communication. 

Customer service employees can put themselves in their clients’ shoes and, if required, advocate for them. 

Customer feedback is invaluable, and these CSRs can help you collect it. 

Customer service representatives are also naturally problem solvers. They are comfortable troubleshooting and will look into it if they don’t have enough information to respond to client questions or handle issues.

The goal is to provide exceptional service, reply quickly to client inquiries, and maintain a high level of customer satisfaction.

Customer Service Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Customer service requirements and skills

  • Proven customer support experience or experience as a Client
  •  Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • A minimum of high school diploma

Customer Service average salary in Nigeria

Based on salary estimates from 93 customer service representatives across Nigeria, the average monthly salary for a Customer Service Representative in Nigeria is 83, 000 Naira only.

However, entry-level customer service earns as low as 73,000 Naita while a mid-entry customer service representative earns around 84,000 Naira. Top-level customer service representatives earn as much as 265,000 Naira monthly. 

Conclusion

If you enjoy assisting others and resolving issues, a career as a customer service rep might be a good fit for you. A CSR’s tasks include handling inbound calls and customer service inquiries. Customer service reps operate in a variety of venues, including retail establishments and call centers. The goal is to provide exceptional service, reply quickly to client inquiries, and maintain a high level of customer satisfaction. Customer service representatives are comfortable troubleshooting and will look into it if they don’t have enough information to respond to client questions. The average monthly salary for a Customer Service Representative in Nigeria is 83, 000 Naira only.

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