Applicants for hotel concierge positions must have demonstrated experience in customer service or hospitality. Even more appealing is the actual hotel experience. It’s a sign of a candidate’s dedication to their work if their resume mentions that they have concierge training or that they participate actively in their local concierge association. Have you been applying for hotel concierge jobs? This post is for you as we will be unraveling some common interview questions and answers for a hotel concierge job.
Common Hotel Conceirge Interview Questions And Answers
When has a guest received exceptional service from you?
Making the visitors as content as possible during their stay is a priority for a concierge. An interviewer is testing your willingness to assist others without being requested to do so by asking you this question. They might also check to determine if you can demonstrate empathy and sincere compassion for others.
Suitable Answer: In my last position, each summer, I researched and made a list of all the kid-friendly activities in the area that families could enjoy during their stay. Each year, the families enjoyed having a list of options, and the kids were excited to have something to do.
How would you respond to a guest’s complaint?
When asking this question, the interviewer is frequently checking for a positive outlook and a willingness to go above and beyond to solve an issue. Show your ability to apologize and make an effort to accommodate visitors as much as you can in your response. Explain how you might provide them with a discount or a free voucher if anything is beyond your control.
Suitable Answer: If a guest came to me unhappy, I would listen to what they are saying and try to get as many details as possible. Then I would apologize and try to fix the issue the best way I can. But if I wasn’t able to resolve it, I would offer them a free night or another discount.
Why do you want to work with us?
The interviewer is looking for sincere enthusiasm for their business. They want to know that you have done your homework at their company and the particular reason you want to work there. Try to convey your enthusiasm for the position you’re applying for and your suitability for the position in your response.
Suitable Answer: Working in hospitality has always been a dream of mine. I’m impressed by your great reputation and how well our principles align. I like that, as a concierge here, I would get to be part of making the guests feel welcome and happy.
Why should we hire you?
This question is frequently asked by interviewers to learn more about you than is contained in your CV. You can include more information about your education, experience, and training in this question.
Suitable Answer: I love being around people and getting to make a positive difference in someone’s life. When I was in college, I was a restaurant host. Often, I would try to watch for when people were approaching the door. That way, I could open it for them and greet them. If there were children, I would occasionally bring them extra crayons for their menus if they looked like they were getting restless.
Can you tell me about a project you were proud of?
This is a question that interviewers may use to discover your work ethic and assess your motivation. It might be a different way of testing your ability to work independently and to complete a task.
Suitable Answer: In my previous position, I finished upgrading the communal computers in the lobby for the guests. When I finished the project, it was gratifying to see them getting used to more than they were before.
How do you handle confidential information?
This is a possible interview question to gauge your moral character on both a personal and professional level.
It’s beneficial to demonstrate in your response that you respect other people’s privacy and sensitive information. They probably want to see that you have discretion when handling such stuff.
Suitable Answer: I was a secretary at a doctor’s office before, so I’m used to practicing strict confidentiality. Guests have a right to their privacy, and I try to always uphold that.
What are your strengths?
You can discuss your most proudly acquired talents in response to this question. For the interviewer to check for honesty and confidence in your response, it’s frequently preferable to be particular while presenting your qualifications.
Suitable Answer: I’m a very detail-oriented person, and I take pride in making sure I account for everything. When I’m cultivating recommendations for guests, I take the time to ask about their interests, their dislikes, and what they’ve already done in the area. By doing this, I can deliver the most personalized list for their enjoyment.
What would you do if you didn’t know how to do something?
This query may have been asked by the interviewer to gauge your aptitude for solving problems. They could also need to be aware of your manners and commitment to the visitors.
Describe how you would take the time to comprehend the request a guest is making of you and how you would make sure you would handle it properly in your response.
Suitable Answer: The first thing I would do is ensure my understanding of their request correctly, then I would do my best to research their inquiry so I could find the best way to complete it. Throughout the interaction, I would remain friendly and understanding. My job is to make it happen to the best of my ability.
What would you do if you had downtime during the day
This type of question may be asked by the interviewer to gauge your level of initiative concerning the job. Try to demonstrate in your response that you are aware that even seemingly insignificant activities may assist an organization to run more smoothly, and provide an example to demonstrate your proactive demeanor.
Suitable Answer: If I had some downtime during the day, I would ask my colleagues if they needed my help with anything. Otherwise, I would find something to take care of around the facility.
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